VISANOW helps Diebold complete last minute H-1B

Diebold is a company built on providing cutting-edge technology and superior customer service. As a leading global supplier of self-service delivery and security systems, including ATMs, it is critical that they recruit workers with the skills needed to keep the company moving forward. With a promise of “We Won’t Rest” until a measurable difference is made for every customer, it isn’t surprising that Diebold expects the same service from its own suppliers.

Diebold found itself growing out of the scope manageable by the traditional law firm that had been handling its immigration matters. “The attorneys just couldn’t handle the volume of cases anymore,” explained Carrie Ball, Diebold’s Senior International Human Resource Representative. With only a couple of attorneys working in a traditional practice, response time to Diebold’s questions and concerns were frequently less than optimal. Not to mention, all employee communications with the attorneys and vice versa had to be channeled through Ball. Diebold needed an immigration service provider that could deliver a substantially higher level of responsiveness and accountability – while also managing the growing volume of cases.

VISANOW’s patented technology allows clients to quickly move through the form-intensive process and takes much of the heavy administrative work from the attorneys, leaving them more time to address client’s concerns and questions promptly. Applicants have direct access to VISANOW’s expert legal team, no longer forcing the HR representative to act as middleman. VISANOW’s focus on customer service and significantly higher productivity than traditional firms made it the obvious choice for Diebold’s immigration matters.

Ball quickly found that VISANOW’s impressive customer service could immediately shift into high gear and smoothly move through obstacles when necessary. She received a call on a Friday afternoon from an employee who needed to apply for an H-1B visa. To be accepted into the H-1B lottery, the application had to be mailed by the following day. Figuring it was probably a lost cause, Ball called Kris Hettrick, VISANOW’s client relationship manager, for advice. Ball recalled, “I knew VISANOW already had hundreds of H-1B cases. But Kris said, “Let’s try.” The employee worked in our headquarters building so we were able to send all the documents to VISANOW by the end of the day. They must’ve worked nonstop, but they submitted the app on time.”

VISANOW’s emphasis on helping clients plan ahead gives Ball confidence that rush cases like that one will continue to be the exception rather than the rule.  “I’ve already gotten a reminder email from VISANOW about getting H-1B cases prepared in early March so they will be ready for filing right away,” added Ball.

“The resources on the website make it easy to get questions answered, even if you’re not familiar with the process,” Ball said. “VISANOW has made my life, in particular, so much easier and made moving forward easier for the company.”