As a leading supplier of ATMs and other self-service delivery and security systems, Diebold prides itself in offering integrated technology systems helping customers maximize their self-service capabilities. Diebold adheres to the highest standards of customer service following a corporate promise to provide a measurable difference for every customer. Diebold holds these expectations for its own suppliers - including its immigration services provider.

Until 2002 a small, traditional law firm handled all of Diebold’s immigration matters. However, Diebold’s demand for highly specialized worked grew, sharply increasing their global recruiting efforts and the number of visas they needed to process. “The attorneys just couldn’t handle the volume of cases any more,” explained Carrie Ball, Diebold’s Senior International Human Resources Representative. Diebold decided it needed an immigration services provider that could cost-effectively deliver a substantially higher level of responsiveness and accountability – while also managing the growing volume of cases. “We were looking for something like VISANOW,” Ball said.

VISANOW provides clients with cutting edge solutions that maximize effectiveness and minimizes cost with an innovative technology-driven model streamlining the immigration process. VISANOW’s patented web-based technology automates the non-legal functions dramatically improving productivity, transparency and responsiveness. This provides the VISANOW legal team with the tools and flexibility to respond quickly to client questions, focus on the areas requiring their legal expertise and assist clients with longer-term strategic issues related to immigration.

VISANOW gives both company representatives and employees direct access to case information. Real-time updates can be retrieved at anytime in any place via the internet. Both parties also have unlimited access to the VISANOW’s legal team, freeing Ball from playing the role of middleman and keeping the process moving quickly. “It used to be that an employee emailed a question to me, I forwarded it to the attorney, then the attorney replied to me, and I forwarded the response to the employee. Now I’m not stuck in the middle, but I can still see the correspondence if I want to,” said Ball.

VISANOW’s paperless system eliminated the hassle of shuffling papers between the applicant and attorneys. Applicants are able to get started right away. “For example, we had an employee in China who needed to apply for a visa,” Ball said. “I just sent him the link to the VISANOW website and he was able to get started on the process immediately.”

Diebold’s relationship with VISANOW has made immigration matters much simpler for Ball. With VISANOW ‘s flat fee structure Diebold can easily generate reports and track costs. Also Ball doesn’t hesitate to contact the legal team for help. “We can ask unlimited questions and not get charged for every correspondence,” she said. VISANOW has become a critical part of Diebold’s global hiring team. “The resources on the website make it easy to get questions answered, even if you’re not familiar with the process,” she said. “VISANOW has made my life, in particular, so much easier and made moving forward easier for the company.”

Top benefits:

• Direct access for employees
• Responsive legal team
• Ability to handle high volume
• Simple, transparent fee structure

Download the complete Diebold case study.