Case Study | Tokyo Electron

Tokyo Electron is a global leader in the production of semiconductor equipment. The company’s ventures span development, manufacturing and sales in a wide range of fields. Operating at 80 locations in 15 countries, their immigration management needs presented a challenge especially considering the time and administrative burden involved in the traditional legal services delivery model. Following an extensive review, the company saw opportunities to improve their approach and operations by finding an immigration provider leveraging the ease and speed of technology within their process.

Challenge

“We needed a provider that could move quickly and respond to high priority situations, capitalizing on the efficiencies of technology without sacrificing the legal expertise we needed, especially for the more difficult and comprehensive immigration applications,” said Buck Hollister, Corporate Counsel for Tokyo Electron. VISANOW was the immigration solutions provider Tokyo Electron needed to meet their productivity demands. Using a model built on technology, efficiency and reliance, VISANOW offers faster responses, increased access to information and unprecedented reporting capability helping Tokyo Electron to reach their goal of simplifying and accelerating their internal immigration process.

Before enlisting VISANOW, Tokyo Electron used a number of firms for their primarily paper-based immigration process. VISANOW allows both the HR representative and the foreign national employee to review all case data in real time using a login and password. The transparency reduces the company representative’s role as the middleman between a law firm and the applicant.

Solution 

Tokyo Electron found that VISANOW simplifies the application process resulting in expedited case preparation and filing. Company representatives have noted they can now open cases and have them filed the following day. In addition, advanced reporting tools have provided a new level of insight. “Having quantification capabilities within the legal services field definitely sheds light on areas previously left in the dark,” said Hollister. “We now have snapshots of activity and satisfaction levels across our internal divisions that increase transparency into our service delivery.”

Results

Overall, Hollister has seen a significant improvement in their immigration management process since beginning their partnership with VISANOW. “Their solution is based on an integrated IT platform that allows all impacted parties – the HR representative, hiring manager, applicant and legal advisor – to access their own data throughout the immigration process. With VISANOW, we experienced a significant reduction in the administrative burden and the elimination of many typical communication hold-ups associated with the traditional model of providing immigration services.”

Top benefits:

• Complete transparency throughout process
• Expedited case preparation
• Proactive and easily accessible client support
• Unlimited access to legal staff for all parties involved in case