The VISANOW© Guarantee pioneers new concept in immigration services management

CHICAGO, IL  September 8, 2004 – In an unprecedented move, VISANOW has introduced a policy that revolutionizes immigration processing and assures clients complete control in the management of legal issues.  The VISANOWâ Guarantee pledges that VISANOW will not only provide customers with comprehensive legal expertise, customer service and fixed rates but also will return customers’ money if a visa application is not approved*.

“We have so many customers who were fed up with exorbitant fees, slow response times and account errors from their traditional law firms.  VISANOW puts the client in the driver’s seat.  Our process is entirely transparent with the customer involved from start to finish.  There is never any ambiguity or withholding of information – every step of the immigration process can be monitored and our legal team is always accessible.  And now we’re not just saying this; we’re guaranteeing it,” said Robert Meltzer, VISANOW CEO. 

Since its inception, VISANOW has provided customers with the next level of immigration processing.  Its patented technology streamlines the immigration process online.  From any Internet connection, customers can access their accounts and see a full record of account activities, invoices and communications with attorneys.  This easy accessibility means more efficiency, faster response times and better communication between all parties involved. 

Hundreds of corporate customers, such as American Airlines, Cingular, United Online/NetZero, Watchguard Technologies and Keystone, and their employees have experienced benefits of the VISANOW process.

Through the VISANOWâ Guarantee, the company pledges that all customers will experience these same benefits.  Customers are guaranteed to receive comprehensive legal expertise.  The VISANOW legal team responds to questions quickly – often within two hours – with knowledgeable, strategic responses.  Customers are guaranteed to receive unparalleled customer service.  A dedicated Client Solutions Manager proactively attends to a customer’s account and ensures all needs are met.  Customers are guaranteed fixed rates.  VISANOW does not charge any hidden costs; all fees are fixed.  Customers are guaranteed their visa applications will be approved or they will get their money back.

“We offer an unparalleled combination of service and innovative technology at a fair, reasonable price.  I am not aware of any traditional law firm that can make this claim and guarantee it,” commented Meltzer.  “Providing the highest standards of customer service, legal counsel and technology are our top priorities, and all of our actions focus on this customer-centric approach.  We strongly believe in this ethic, and we want our customers to hold us accountable for it.

Contact: Jennifer Weiss
312-525-2817
weiss@visanow.com

About VISANOW
VISANOW streamlines the immigration process for corporations and their foreign employees and is the only immigration provider to guarantee its services. Since 1998, it has combined superior client support and innovative, patented technology to revolutionize the manner in which immigration matters are processed. By simply logging on to www.visanow.com, VISANOW clients can experience unprecedented levels of efficiency, responsiveness, legal expertise and quality service. Hundreds of clients have received significant savings in time and money by using the VISANOW? process.