“Our employees know exactly where their cases stand at any given time, and
they know that they can expect to have their questions answered in a timely manner.”
Specialist, Immigration
American Airlines
“We just don’t have the paper we had before. It’s all online,
including electronic signatures. I used to have to fax forms, have employees write
corrections on them, and eventually file them.”
Senior International HR Representative
Diebold
The Department of State (DOS) made an announcement in summer of 2007 that significantly
impacted global HR departments managing green card applications. On June 13, the
DOS removed the majority of employment-based visas from a lengthy backlog allowing
applicants to submit Form I-485 (Application to Register Permanent Residence or
to Adjust Status) as early as July 1, 2007.
ATMI is a supplier of specialty material and high-purity material packaging and
delivery. The company prides itself on its ability to help customers become more
efficient, productive and cost-effective. When ATMI’s HR department learned
of this announcement, they needed their immigration services provider to step up
and deliver.
VISANOW was up to the challenge providing ATMI with complete legal support and a
scalable process to handle the volume of applications they needed prepared to meet
the filing date. VISANOW’s legal team utilized its innovative technology to
keep cases moving despite the flood of thousands of inquiries from hundreds of applicants
across their client base rushing to file after this announcement. VISANOW not only
maintained its responsibility to ATMI and other clients throughout this period by
providing fast responses, they continued to redefine the delivery of legal services
filing over 1500 applications within this short time frame.
ATMI Talent Acquisition Manager Glenda Edwards admits that the period between the
announcement and the date applications would be accepted was extremely stressful
for her team; however, partnering with VISANOW gave them the tools to address this
change in a short time. “Throughout this emotional time for our affected employees,
VISANOW was always available through its Q&A site. They helped us interpret
the DOS announcement and address our employees’ questions and concern. VISANOW
did a great job staying very professional, but their empathy for our employees was
clear.”
VISANOW’s legal service model is founded on providing unparalleled client
service. Using patented technology to automate the time-consuming administrative
parts of the process allows attorneys to focus on the legal aspects and promptly
respond to client inquiries. VISANOW communicates not only with the HR or company
representative, but also provides individual applicants direct access to legal counsel
and case data cutting down on confusing and extensive relaying of information between
the applicant and law firm. The integration of online tools and experienced legal
team gave ATMI the transparent, accountable and complete service they needed to
manage this stressful period.
Edwards concluded, “Hands down, we’re very pleased with the VISANOW
Web-based model. If I polled all of our active and non-active employees who went
through the process they would agree. The control and empowerment ATMI employees
have is priceless”
Top benefits:
- Responsive legal counsel
- Proactive and easily accessible client support
- Scalability to manage high-volume of applications
- Expedited case preparation